Customer Support

Response time: 24–48 hours (business days)

How to get help

Email alberto@thehiddenhire.com with:

• The email address you used at checkout
• Order ID (in your purchase confirmation email)
• A short description of the issue

We reply within 24–48 hours on business days. Most issues are resolved in the first response.

Common questions

I didn't receive my download link

Check your spam folder for an email from alberto@thehiddenhire.com. If it's not there, email us with your order ID and we'll resend it manually.

How do I access the Vault after purchase?

The download link is sent to your email immediately after a successful payment. The link contains the main PDF and all bonus files.

The files won't open

The PDFs open with any free PDF reader (Adobe Acrobat, Preview, browser). The XLSX file (Income Tracker) opens with Excel, Google Sheets, or Numbers.

I want a refund

We offer a 30-day money-back guarantee. Email us with your order ID and we'll process the refund within 5–7 business days. You keep the PDF and bonuses. No questions asked.

Full details: Refund Policy.

Can I share or resell the Vault?

No. Your purchase is for personal use only. See Terms of Service.

Is the Vault affiliated with OpenAI/ChatGPT?

No. The Vault is an independent educational product. ChatGPT is a trademark of OpenAI. We are not affiliated with, endorsed by, or sponsored by OpenAI.

Reporting a problem with payment

If you were charged but didn't receive access, or were charged the wrong amount, contact us first at alberto@thehiddenhire.com. We resolve payment issues directly and faster than chargebacks.

Privacy and data requests

To request a copy of your data, deletion, or to opt out, see our Privacy Policy or email alberto@thehiddenhire.com with the subject "Data request".